Privacy Policy
Your privacy matters to us at UltraNet Console
Information We Collect
We collect information you provide directly to us when you create an account, use our liquidity and solvency analysis tools, or contact our support team. This includes your name, email address, company information, and financial data you choose to analyze through our platform.
- Personal identification information (name, email, phone number)
- Professional details (company name, position, industry)
- Financial data uploaded for analysis purposes
- Usage data and platform interaction patterns
- Device information and browser preferences
We also automatically collect certain information when you use our services, including IP addresses, device identifiers, and usage patterns. This helps us improve our financial analysis tools and provide better service to Vietnamese businesses and international clients.
How We Use Your Information
Your information helps us deliver accurate liquidity and solvency analysis while maintaining the highest standards of financial data security. We use this data to personalize your experience and provide relevant insights for your business needs.
We never sell your financial data to third parties or use it for purposes other than providing our analysis services and improving our platform.
- Provide and maintain our financial analysis services
- Process and analyze your financial data securely
- Send important updates about your account and our services
- Improve our algorithms and analysis accuracy
- Comply with Vietnamese data protection laws and regulations
- Respond to your questions and provide customer support
Data Security and Protection
We implement robust security measures to protect your financial information. Our systems use bank-level encryption, secure data centers, and regular security audits to ensure your sensitive business data remains confidential.
Security measures include: SSL encryption for all data transmission, encrypted database storage, multi-factor authentication options, regular security monitoring, and restricted access controls for our team members.
All financial data is processed and stored in compliance with Vietnamese cybersecurity laws and international data protection standards.
While we maintain high security standards, we also recommend that you protect your account credentials and notify us immediately if you suspect any unauthorized access to your account.
Your Privacy Rights
Under Vietnamese data protection laws and our commitment to transparency, you have several important rights regarding your personal and financial data.
To exercise any of these rights, contact our privacy team at [email protected]. We'll respond to your request within 30 days and guide you through the process.
Data Sharing and Third Parties
We do not sell, rent, or share your personal financial data with third parties for marketing purposes. We only share information in specific, limited circumstances that directly support our service delivery.
- Service providers who help us operate our platform (cloud hosting, payment processing)
- Legal authorities when required by Vietnamese law or court orders
- Professional advisors (auditors, lawyers) under strict confidentiality agreements
- In case of business merger or acquisition, with prior notice to users
All third-party service providers must meet our strict data security standards and are contractually obligated to protect your information with the same care we provide.
Data Retention and International Transfers
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Financial analysis data is typically retained for three years after account closure, while basic account information may be kept for seven years to meet Vietnamese business record requirements.
When we transfer data internationally for cloud processing or service delivery, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.
You can request earlier deletion of your data by contacting our privacy team, subject to legal and regulatory requirements.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your user experience, remember your preferences, and analyze how our financial analysis tools are used. These help us provide personalized features and improve our service quality.
- Essential cookies for platform functionality and security
- Preference cookies to remember your settings and choices
- Analytics cookies to understand usage patterns and improve features
- Performance cookies to optimize loading times and responsiveness
You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We don't use advertising cookies or share cookie data with advertising networks.
Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we'll notify you through email or platform notifications at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The effective date at the top of this document indicates when the policy was last updated.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about your data or this policy.
Email: [email protected]
Address: 62 Lương Định Của, TT. Sa Pa, Sa Pa, Lào Cai, Vietnam
Phone: +84 903 178 292
We respond to privacy inquiries within 72 hours and work diligently to address your concerns promptly and thoroughly.